Patients & Families / Patient Journey

We understand that for many patients this can be a difficult time and our goal is to ensure you feel comfortable and have a clear understanding of your treatment journey. We try to make things as clear and simple as possible.

Below is an explanation of the steps involved when you become a patient at Urology Bay of Plenty and what you can expect from us.  For more detailed information relating to your specific issue, please refer to the Treatment Services  section of our website.

We’re here to help, so if you have any questions or are unsure about any stage of your treatment, don’t hesitate to contact us.

Making your first appointment

Please speak to your GP about a referral to our service. They will provide us with your background records and test results avoiding any unnecessary costs and delays getting your treatment underway.

Your consultation

At your first consultation, we will review any referral notes and talk through your diagnosis.   At the end of your consultation you can expect to have a clear understanding of your urological condition, the next step and time frames.

Your treatment

Following diagnosis of your condition a treatment pathway will be developed and communicated to you.   During your treatment our team are always available to answer your questions.

Follow up

Between treatment cycles or at the end of your treatment or surgery, we remain available to answer any questions or concerns.  


Urology Bay of Plenty are committed to world class surgical techniques and technology backed by an experienced and caring team of health professionals.